Because every Gemigi engagement is custom and relies on third-party suppliers (aircraft, yachts, properties, etc.), cancellation and refund terms are specific to each journey. This policy sets out the general framework. The precise terms for any engagement are confirmed in the written agreement before deposits are paid.
Fees for discovery, design, and planning work are generally non-refundable once substantial work has been performed, because the value has already been delivered. Any exception will be stated in the specific agreement.
Most aviation, yacht, and exclusive property commitments require deposits that become non-refundable or partially refundable according to the supplier’s own schedule. Once we have committed funds or contractual obligations to a supplier on your behalf, our ability to recover those amounts is limited to what the supplier will return under its terms.
We will always communicate the refundability of each major element before you authorise confirmation.
If you cancel a confirmed engagement:
Changes after confirmation may incur additional supplier fees, difference in rates, and additional coordination time. We will advise the cost implications before implementing material changes.
Events beyond the reasonable control of either party (including but not limited to natural disasters, war, terrorism, pandemics, government travel restrictions, or major infrastructure failure) may make performance impossible or commercially unreasonable.
In such cases we will work with you and with suppliers to:
Full cash refunds of non-recoverable supplier payments are not always possible. We will be transparent about what can and cannot be recovered.
If Gemigi is unable to proceed with a confirmed engagement for reasons within our control, we will refund all amounts paid for services not yet delivered, including recoverable supplier deposits where we are able to obtain them.
Approved refunds are processed to the original payment method where possible, within a reasonable period after the final recoverable amounts are known. Bank and currency conversion fees, if any, may be deducted.
Questions about the cancellation or refund position for a specific engagement should be directed to your dedicated coordinator or to [email protected].